General terms and conditions
1. SCOPE / GENERAL
The services of “Das Holländische Lädeli” are restricted to the territories of Switzerland and the Principality of Liechtenstein. These General Terms & Conditions (henceforth “GTC”) apply to all “Das Holländische Lädeli” services.
2. REGISTRATION and ORDER PLACEMENT
Only legally competent persons may register with the online shop. Registration is free of charge. No entitlement exists for admission to the online shop. The data required for registration that are provided by the customer must be complete and accurate. The customer is responsible for updating his/her own data.
2.2. Order placement / contractual relationship
All orders must be placed online via the orders page. Orders are confirmed to the customer by e-mail. No contractual relationship exists between the customer and “Das Holländische Lädeli” until this order confirmation has been issued. “Das Holländische Lädeli” may decide for any reason whatsoever not to accept an order and to refuse to confirm it. In placing an order, the customer confirms the accuracy of all the information he/she provides.
2.3. Amending and cancelling orders
An order cannot be amended once it has been confirmed.
2.4. Incomplete order fulfillment
The primary objective of “Das Holländische Lädeli” is to deliver all the products ordered in the right quantity and to a high quality standard. In exceptional cases for various reasons, however, insufficient goods may be available or it may not be possible to release goods. If products are unavailable at the time of delivery, they are not delivered later and no substitute products are delivered. The actual quantity delivered is stated on the delivery note and on the invoice. The customer is not entitled to compensation, pecuniary or in kind, in respect of quantities delivered partially or not at all. If an article is not delivered, despite being billed, the amount in question will be credited to the customer. No subsequent delivery will be made, and the customer is not entitled to claim compensation.
3.1. Delivery of goods
Goods are delivered directly to the delivery address and recipient specified by the customer or are collected by the customer at store of “Das Holländische Lädeli”.
Deliveries are made by one of Swiss Post’s services, depending on the nature of the goods and the delivery location. Goods will be delivered to the front door of private residences and the reception desk of business customers.
3.2. Delivery times and adherence to delivery periods
“Das Holländische Lädeli” and Swiss Post make every effort to adhere to the delivery periods. However, all delivery times specified by “Das Holländische Lädeli” are for guidance purposes only. If a delivery period is not complied with the customer is not entitled to withdraw from the contract or to receive compensation. Should “Das Holländische Lädeli” or its delivery partner not be in a position to deliver an order confirmed by “Das Holländische Lädeli”, there is no obligation to carry out the delivery. The customer is not thereby entitled to compensation.
3.3. Delivery charges
The amount of the delivery fee depends on the delivery quantity and weight.
3.4. Delivery note and invoice
Delivery notes and invoices are sent electronically whenever possible.
3.5. Deliveries in the customer’s absence
For reasons of quality and security, “Das Holländische Lädeli” aims to hand the goods over to the customer personally. If a personal delivery is not possible at the agreed delivery time, the delivery can be collected at the location at which Swiss Post places parcels for these types of addresses.
3.6. Cancellation of a delivery by “Das Holländische Lädeli”
If, for reasons beyond “Das Holländische Lädeli”’s control – such as an incorrect delivery address, the recipient’s absence, lack of an access permit, bad weather or travel conditions, or similar, it should prove impossible or possible only with great difficulty, to carry out the delivery successfully, “Das Holländische Lädeli” is entitled to cancel the order. In this event, the customer is not entitled to compensation, pecuniary or in kind.
4. PRICES and PAYMENT
The products and prices are basically the same as in physical store of “Das Holländische Lädeli”. Discrepancies are possible, however, especially where special offers and product ranges are concerned.
All prices are quoted in Swiss francs, including VAT at the applicable rate. The prices charged are those displayed on the website www.hollaendische-laedeli.com at the time of the order. Where goods are charged by weight (liquorice, etc.), the basic price per unit applies.
4.2. Payment methods / creditworthiness
Various payment methods are available, depending on the products and the means of dispatch. “Das Holländische Lädeli” is entitled to decide at its own discretion which payment method to accept in each case.
If, at the time of the order, the customer is in arrears with the payment of previous invoice amounts, the option to pay “on receipt of invoice” is not available.
After delivery of the goods, invoices are sent by e-mail if possible, and otherwise mailed to the billing address specified by the customer or included directly with the goods. Invoices are payable within 10 days without deductions or other discounts. Unauthorized deductions will be debited later. Failure to settle an invoice on time incurs a charge of CHF 10 plus default interest at a rate of 5% per annum.
If the customer is late in payment, “Das Holländische Lädeli” is entitled to mandate a third party with the collection of outstanding payments and to assign its claims to third parties in Switzerland or abroad. This will result in costs for the customer. The payment methods available are displayed for selection when the order is finalized.
5. PRODUCT DECLARATION
5.1. Product information
The product information such as ingredients, nutritional information, country of origin and allergen information can be found on the packaging.
6. GUARANTEE of DATA COMMUNICATION
Given the current state of the technology, no guarantee can be given that data communication via the Internet will be error-free and/or available at all times. “Das Holländische Lädeli” therefore accepts no liability in respect of the constant, uninterrupted availability of the online shop, nor for technical and electronic faults during a sales transaction, in particular for any delay in processing or accepting orders.
7. DISCOUNTS, PRIVILEGES & VOUCHERS
7.1. Special offers
Special offers available from “Das Holländische Lädeli” often differ from those available from the physical store of “Das Holländische Lädeli”. The order quantity of products on special offer may be limited.
“Das Holländische Lädeli” can only accept vouchers that expressly state that they can be redeemed at “Das Holländische Lädeli”. Only one voucher may be redeemed per order. Accumulation is not possible.
8. CUSTOMER SERVICE & COMPLAINTS
In case you have questions, problems or complaints about “Das Holländische Lädeli” services the contact:
“Das Holländische Lädeli”
Tel: 076 222 66 57
Defects must be reported immediately on receipt of the goods, otherwise the goods are deemed to have been accepted by the customer as being in perfect condition. Latent defects must be reported to “Das Holländische Lädeli” immediately after they come to light.
9. GENERAL TERMS
9.1. Data protection
Data collected are treated as confidential and in good faith. When contact is first made, your data is collected for business and marketing purposes in the form of personal information such as last name, first name, address, age and e-mail address. In addition to data explicitly entered, information is gathered automatically from the log files (a form of working report produced by the computer) when you access the website. “Das Holländische Lädeli” makes a distinction between master data (e.g. IP address, time and date of access) and activity data (e.g. name of file accessed, paths clicked on). For statistical purposes, this data is anonymously assessed, for instance to ascertain how many hits the portal receives each day.
Furthermore, any data you transmit (e.g. name, search fields, booking enquiries, form data) can be saved, even if it does not form part of a completed transaction (e.g. an order). Data of this kind is deleted after a maximum of 90 days.
The details of your orders and purchases may be analysed. “Das Holländische Lädeli” is not interested in the purchasing behaviour of individual persons. “Das Holländische Lädeli” conducts specific analyses in order to determine target groups, thus enabling us to notify customers individually of products and other services.
The latest security technology is employed to protect your data from unauthorized processing. Absolutely no liability is accepted in respect of the security of data transmitted via the Internet. Data are transmitted unencrypted. We automatically encrypt sensitive data, however.
9.2. Severability clause
Should any provisions of these GTC prove to be unenforceable or invalid, the validity of the remaining provisions shall remain unaffected.
9.3. Applicable law and jurisdiction
Swiss law is solely applicable. The place of jurisdiction for natural persons is Horgen or the customer’s place of residence. For legal entities, Horgen is the sole place of jurisdiction.
Bank: Postfinance: CH 27 0900 0000 1248 1111 2
Mwst: CHE-220.570.477 MWST